Imports Coordinator

GAC North America - Logistics is looking for candidates for the role of Imports Coordinator, to be based in Houston, Texas. Could it be you?

Job Description

• Coordinate with clients, vendors, overseas agent, associates, internal or inter-department to arrange the execution of shipment(s).

• Check the documents are in order and correct, approved quotation in place, follow the procedure as per the relevant SOPs.

• Closely follow up to ensure shipments are executed as per schedule and keep all stakeholders updated.

• Manage customer expectations through SOPs, KPIs, and other account specific metrics

• Assure any additional charge / cost other than agreed quotation / tariff are well communicated to the customer and obtain confirmation in advance.
• Maintain shipment system data and document integrity for clients’ web tracking purposes.
• Dispatch freight once Customs cleared – assure the claims are monitored, communicated, and settled on time.
• Track and trace shipments from departure to arrival, alerting clients accordingly.
• Respond to orders, general customer inquiries, invoice questions and customer complaints.
• Ensure operationally closed job files are promptly passed for Invoicing. Assure accuracy of registration/recharge.
• Adhere to company policies on HSSE, Compliance, etc.

Job Requirement

• Graduate, University degree. OR related work experience
• 2-3 years experiences in a similar industry or exposure in related industry
• Strong problem-solving skills and the ability to think and respond quickly to customer service issues.
• Excellent verbal and written communication skills.
• Working knowledge in Microsoft Office (including PowerPoint), internet, web-based and job specific software applications.
• Eligible to work in the United States.

If you think you have what it takes to become part of the GAC North America - Logistics team, we look forward to receiving your application.